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Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

 

Shipping & Delivery

The production time usually is 0 working day, for customized products, the production time would be 2~9 working days. You can choose DHL, UPS, TNT, FedEx or other express delivery service. Please give us your mobile phone number, that is very helpful to deliver your parcel. The economic free shipping delivery time are 7~20 business days, and the express delivery time are 2~7 business days. On holidays, the delivery may be delayed. We do not responsible for customs duty or fees, the buyer need to deal with the customs clearance issue.

Delivery time to the following countries: USA, Canada, UK, Ireland, Australia, New Zealand, Singapore, Germany, France, Italy, Spain, Portugal, Switzerland, Netherlands, Belgium, Slovenia, Denmark, Czech, Austria, Hungry, Norway, Sweden, Finland. For other countries or areas, the shipping time and service fee may vary.

Delivery time

Swiss Post, Hongkong Post, Singapore Post etc.: 7~20 business days

DHL: 2~7 business days

UPS: 2~7 business days

FedEx: 2~7 busines days

Privacy & Security

At Teask, we are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.

We have five privacy principles that describe how we approach privacy and user information across all of our products:

  1. Use information to provide our users with valuable products and services.
  2. Develop products that reflect strong privacy standards and practices.
  3. Make the collection of personal information transparent.
  4. Give users meaningful choices to protect their privacy.
  5. Be a responsible steward of the information we hold.

This Privacy Center was created to provide you with easy-to-understand information about our products and policies to help you make more informed choices about which products you use, how to use them and what information you provide to us.

Returns & Replacements

Teask.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. The buyers are responsible to the return delivery fee, Teask.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 20 percent of the product sales price if the customer misrepresents the condition of the product. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Teask.com will not accept returns of any product more than 30 days after you receive the shipment. 

Ordering

You can place order through the website or email, please tell your phone number, that is very useful when delivering your parcel.

Payment, Pricing & Promotions

Paypal is the default payment term, we accept Paypal by: service@kutop.com , kutop@hotmail.com or service@teask.com

We also accept telegraphic transfer (T/T), you can pay the money to our bank account:

Bank: Hang Seng Bank Limited

Address: 83 Des Voeux Road Central, Hong Kong  

Beneficiary: KUTOP INTERNATIONAL LIMITED

Account: 787 387661 883

Swift code: HASEHKHH 

Bank code: 024


Bank: China Merchants Bank (Shennan Zhong Road Sub Branch, Shenzhen, Guangdong, China)

Beneficiary: Deng Tianxiong (Deng is surname, Tianxiong is given name)

Account: 4682 0375 5879 6321

Swift code: CMBCCNBS

 

Bank: China Merchants Bank (Longhua Sub Branch, Shenzhen Guangdong China)

Beneficiary: Deng Tianjun (Deng is surname, Tianjun is given name)

Account: 6225 8878 6333 5085

Swift code: CMBCCNBS


Bank: China Merchants Bank (Shennan Zhong Road Sub Branch, Shenzhen Guangdong China)

Beneficiary: Deng Lianhong (Deng is surname, Lianhong is given name)

Account: 6225 8878 5347 3516

Swift code: CMBCCNBS

 

We also like MoneyGram

First name: Tianxiong

Last name: Deng

Mobile phone: 0086 18681521982

City: Shenzhen, Guangdong, China

Zip code: 518000

  

We accept Western Union 

First name: Tianxiong

Last name: Deng

Mobile phone: 0086 18681521982

Address: Shenzhen, Guangdong, China 

Zip code: 518000

 

Viewing Orders

You can view the orders in website.

Updating Account Information

You can update your account in Teask